Position: Temporary IT Support Assistant (Hourly)

Internal Posting

Information Technology

PVN #: IS-08-08

Closing Date: Open until filled

Department: Information Technology

(This position is a Temporary position and will last 3 months)

Description:

Under direct supervision of the Director of User Services, the IT Support Assistant (Hourly) assists with routine operations and problem resolution of computing and/or communications functions. This position provides entry-level technical support in technical support areas, applications development, operations, help desk, and similar environments, as well as in the filed where equipment may be located.

Responsibilities:

• Communicate with technology users and other technology staff to understand the details of work assignments and the nature of problems. May log or document problem reports.

• Identify problems regarding computer, peripheral, or communications equipment, and the operating environment.

• May perform simple repairs such as replacing faculty computer, peripheral and communications equipment and/or component parts (e.g., boards, cards, monitors, cables, communications circuits) and tuning/adjusting components to correct malfunctions.

• Perform routine system operations and administration. Loads media (cartridges, tapes, forms, paper, disk packs), operates various programs and processes, maintains user accounts, monitors computing and communications activities, and updates logs.

• As directed, make minor adjustments and implement routine technical updates to hardware and software (including networks, operating systems, applications software, Web pages, and data tables).

• Test computer and communications equipment to check its capacity and capability to perform as specified, and report findings.

• Determine the causes of malfunctions by various methods (e.g., observation, use of diagnostic software or equipment).

• Inform a supervisor or designated contact for repairs.

•Document findings and actions taken in appropriate logs.

•Follow up to assure problems have been resolved.

• Maintain standards for safety and for the proper use of equipment and tools.

• Adhere to uniform performance standards and efficient work methods. Provides timely and effective service.

• Occasionally assist in orientation and training of new staff.

•Have the ability to work flexible hours Monday - Friday and Saturday.

•All other related duties as assigned.

Qualifications:

1. Candidates must possess a High School Diploma, GED, or equivalent.

2. Candidates must posses eighteen months of related full-time experience, or an equivalent combination of work experience and education beyond the High School Diploma.

•Completion of college credits in Information Technology may be substituted at the rate of three credits for three months of experience. Completion of eighteen college credits in Information Technology may be substituted for the entire experience requirement.

•Completion of eighteen additional college credits outside the field of Information Technology may be substituted for an additional six months of experience.

3. Demonstrated English language proficiency, including the ability to speak, read, write, and understand English well enough to meet minimally acceptable performance standards set for job tasks.

4. A Motor Vehicle Driver’s License, valid in the State of New York, may be required for some, but not all, positions.

Salary Range: $15.98/hr* (New Hires); $18.06/hr (Incumbents)

*This amount reflects a 13% salary suppression in effect for the first 24 months of employment only.

Hours: 32.5 per week

Applicants must send a cover letter, resume, and the names and telephone numbers of three (3) professional references to:

Information Technology Support Assistant Search (Temporary)
Attn: Tawana Spellen
Information Technology
The Graduate Center, CUNY
365 Fifth Avenue
New York, NY 10016

An Equal Opportunity/Affirmative Action/IRCA/Americans with Disabilities Act Employer.

The Graduate Center complies with the Clery Act and copies of its annual report on security policies and statistics are available in its Security Office.