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Job Interaction and
Growth
- Know and understand your role and responsibilities and the responsibilities
of others in the department.
- Understand your role in promoting student success: including but not limited to smart rooms, events, labs, registration, graduation, etc.
- Engage in professional development that enables you to grow professionally and effectively perform your job.
- Take the lead in adopting a progressive mind-set by embracing new technology in your own work and promoting it to others.
Communication- When action is required outside of your area of expertise, promptly and patiently redirect the request to the proper person.
- Respond in a timely manner to email and/or voicemail requests.
- If email communication is not effectively resolving the issue, use another means of communication, e.g., voicemail, phone call, in-person visit or hard copy interoffice memo.
- When co-workers are involved in a project, communicate clearly to the appropriate staff that your part is completed so that they may move forward with the project.
- Listen attentively before responding; avoid interrupting and repeat the request to ensure clarity.
- Be aware of your own body language, and be sensitive to the body language of those whom you are communicating.
Professional Conduct- There is no second chance to make a first impression.
- Be pleasant and positive. Smile.
- Be willing to lead and to work together to cross the tech divide.
- Accept accountability, for yourself, to co-workers in IT and other college personnel and students.
Service Oriented- Be service oriented – recognize the importance of each contact.
- Promptly acknowledge requests for service. Offer to find a resolution.
- Point personnel in the right direction and follow up when appropriate.
- Be responsive to users' needs by providing user-friendly systems.
- Reassure people that you will assist them through the duration of an issue or project until it is resolved or completed to their satisfaction.
Personal Conduct- “The Goodwill Guide” - In all personal contacts, be patient and empathetic. Treat others with respect and acknowledge divergent opinions.
- Be considerate of personal property and space.
- Follow “The Goodwill Guide” with promptness, politeness and honesty. Follow through and follow-up.
- Develop relationships; forgive mistakes. Use phrases like thank you, I’m sorry, you’re welcome.
- Be trustworthy and honest in all aspects of professional conduct regarding policies, procedures and everyday college life.
Confidentiality- Respect the confidentiality of information to which you have access.
- Refrain from viewing confidential information that is not required to perform your job.
- Upon completion of a project, destroy all confidential test data.
- Understand your role in promoting student success: including but not limited to smart rooms, events, labs, registration, graduation, etc.
Expectations
of Professionalism