Position: Admissions Assistant/College Assistant (Multiple Positions)

Part-Time

PVN #: IS-03-09

Closing Date: Open until filled

Department: CUNY Online Baccalaureate/School of Professional Studies

Description:

CUNY’s School of Professional Studies (SPS) is the home to the University’s first wholly online degree, the CUNY Online Baccalaureate – helping working New Yorkers complete their undergraduate studies and succeed in their careers.  SPS also offers an array of credit and non-credit certificate programs and courses that are designed to meet the needs of working professionals and employers as well as individuals seeking opportunities for personal growth.  Housed within CUNY’s Graduate School and University Center, SPS draws on faculty from CUNY’s 19 campuses and the vast pool of experts, in a range of fields, from around New York.  SPS promises the highest levels of quality and service to its students and faculty.

SPS is seeking a highly motivated, flexible, self-starter to assist with admissions and recruitment for the Online Baccalaureate and its other programs during the afternoons, evenings, and weekends.  This position is part-time at 20 hours per week, consisting of four afternoons/evenings per week, plus Saturdays.  Week day shifts are from 5:00 – 9:00 p.m. during the week and 9:00 a.m. – 5:00 p.m. or 10:00 a.m. – 2:00 p.m. on Saturdays.

Duties and Responsibilities:
Reporting to the Advisement Coordinator the Academic Advisors will:

Assist with student inquiries, admissions, financial aid, enrollments, and registrations for the CUNY Online Baccalaureate (and other programs within SPS) assuring the highest level of student satisfaction and professionalism.

Answer incoming calls and respond to live chat requests within the CUNY Online Baccalaureate Advisement Center in a professional and courteous manner.
Identify students’ needs and assist accordingly.
Enter all call and live chat data into a computerized tracking system.
Perform routine clerical work such as copying, filing, completing “ticket requests” and returning calls as needed.
Collaborate with all SPS staff as needed.
Other duties as assigned.

Qualifications: Minimum requirements for the position:

Bachelor degree preferred.
Strong customer service orientation and personable nature.
Have strong computer skills and be proficient with the Internet.
Ability to communicate effectively and act as a member of a team.
Have excellent telephone etiquette and communication skills.
Have strong reading and writing skills.
Ability to prioritize, establish and meet goals and milestones, including the ability to make judgment calls and to respond tactfully in all situations.
Ability to follow up, good with details, ability to deal with many issues concurrently.
Fluent in Microsoft Office applications and web-enabled communication. Experience in student registration systems required.

Salary Range:$15.00/hour - $16.00/hour (dependent upon experience)

Hours: 20 hours per week

CUNY Online Baccalaureate

Ms. Otilia Abraham

Admissions and Advisement Coordinator

101 West 31st St., 7th Floor

New York, NY 10016

Email Address:  otilia.abraham@mail.cuny.edu

• • Selected applicants must pay fingerprint and filing fees (full-time CUNY students are excluded from fingerprint fee)
• • All prospective candidates must be able to be certified as eligible to work under the provisions of the Immigration Reform and Control Act.
• • The Graduate School and University Center verifies education and experience statements.

An Equal Opportunity/Affirmative Action/IRCA/Americans with Disabilities Act Employer.

The Graduate Center complies with the Clery Act and copies of its annual report on security policies and statistics are available in its Security Office.